The purpose of this paper is to find out how the SOP (Standard Operating Procedure) for cleaning guest units during a pandemic at Ascott Waterplace Surabaya. The author who also works as a Housekeeping Supervisor at Ascott Waterplace Surabaya makes observations of the room attendant and cleaning of apartment units. The author concludes that with the Standard Operational Procedure for Cleaning Units during the covid-19 pandemic at Ascott Waterplace Surabaya, making room attendants or guests feel more secure and comfortable
with the implementation of health protocols that have been recommended by the government, and can increase guest trust and satisfaction with services during the COVID-19 pandemic.

Keywords: Standard Operating Procedure, pandemic, unit.