<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
 <slims:resultInfo>
  <slims:modsResultNum>6</slims:modsResultNum>
  <slims:modsResultPage>1</slims:modsResultPage>
  <slims:modsResultShowed>50</slims:modsResultShowed>
 </slims:resultInfo>
 <mods version="3.3" ID="2649">
  <titleInfo>
   <title>Manajemen Jasa</title>
  </titleInfo>
  <name type="Personal Name" authority="">
   <namePart>Fandy Tjiptono</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9795333666</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>2001</dateIssued>
   </place>
  </originInfo>
  <slims:image>1615.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="965">
  <titleInfo>
   <title>Manajemen Jasa</title>
  </titleInfo>
  <name type="Personal Name" authority="">
   <namePart>Fandy Tjiptono</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9795333666</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>1998</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="3757">
  <titleInfo>
   <title>Manajemen Dan Strategi Kepuasan Pelanggan</title>
  </titleInfo>
  <name type="Personal Name" authority="">
   <namePart>Fandy Tjiptono</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="Personal Name" authority="">
   <namePart>Anastasia Diana</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786230129391</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>cv andi offset</publisher>
    <dateIssued>2022</dateIssued>
   </place>
  </originInfo>
  <slims:image>cover_manajemen-dan-strategi-kepuasan-pelanggan-20240402141943.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="3222">
  <titleInfo>
   <title>Pemasaran, Esensi &amp; Aplikasi</title>
  </titleInfo>
  <name type="Personal Name" authority="">
   <namePart>Fandy Tjiptono</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9789792960310</identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>2016</dateIssued>
   </place>
  </originInfo>
  <slims:image>Pemasaran_Baru.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="1599">
  <titleInfo>
   <title>Service, Quality &amp; Satisfaction</title>
  </titleInfo>
  <name type="Personal Name" authority="">
   <namePart>Fandy Tjiptono</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="Personal Name" authority="">
   <namePart>Gregorius Chandra</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9789792927856</identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher>Andi Offset</publisher>
    <dateIssued>2011</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6" url="https://lib.nscpolteksby.ac.id/index.php?p=show_detail&amp;id=3687&amp;keywords=STEAK" path="/5bb0c9c9c09f1ef20f3cc708fe9a8740.pdf" mimetype="application/pdf">LAPORAN TUGAS AKHIR METODE PENGOLAHAN STEAK DI PATITA RESTORAN PADA HOTEL GRAND MERCURE SURABAYA CITY</slims:digital_item>
  </slims:digitals>
  <slims:image>66.JPG</slims:image>
 </mods>
 <mods version="3.3" ID="675">
  <titleInfo>
   <title>Strategi Pemasaran</title>
  </titleInfo>
  <name type="Personal Name" authority="">
   <namePart>Fandy Tjiptono</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9795334417</identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>2001</dateIssued>
   </place>
  </originInfo>
 </mods>
</modsCollection>
